SHIPPING & RETURNS

📦 Shipping & Delivery

At PRIME BEAUTY STORE, we aim to get your favourite hair and beauty products to you quickly and safely. We offer reliable delivery options across the UK:

🚚 Delivery Options:

Standard Delivery: Fast and affordable delivery via trusted UK carriers (e.g., Royal Mail tracked services).
Estimated Delivery Time: Most orders are delivered within 3–7 working days from dispatch.
Order Processing: Orders are usually processed and shipped within 1–2 business days after purchase.
Shipping Charges: A flat delivery fee is applied at checkout (based on your chosen shipping method).
Tracking: You’ll receive tracking information so you can follow your parcel every step of the way.

📍 Please note: We include UK VAT in all product prices at checkout.

🔄 Returns & Refunds

Your satisfaction matters. If you’re not fully happy with your purchase, here’s how returns work:

🛍️ Returns Timeframe:

You may return most unused and unopened items within 30 days of delivery for a refund or exchange.

✔️ Conditions:

Items must be in their original condition and packaging.
Please include all accessories and documentation that came with the product.

📮 How to Return:

Contact our customer support team at prime@primebeautystore.com with your order number and reason for return.
We will guide you through the simple return process.

⚠️ Return Costs:

If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is faulty, damaged, or incorrect, we will cover the return shipping and ensure a full refund or replacement.

💸 Refund Processing:
Once we receive and inspect your return, we’ll process your refund to the original payment method within a few business days. Depending on your bank or card provider, refunds may take a bit longer to appear in your account.

💬 Need Help?

If you have any questions about shipping, tracking, or returns, our friendly support team is here to help — just email prime@primebeautystore.com